Billing Terms and Conditions

 

 

Last Updated: 16th October 2026

This document sets out the billing policies and payment terms governing all purchases made at shiftactiveco.com

 

1. Accepted Payment Methods

Shift Active Co accepts major credit and debit cards, including Visa, Mastercard, American Express, UnionPay and JCB.

We also offer PayPal, Shop Pay and Google Pay as alternative payment options.

Available payment methods are displayed at checkout and may vary depending on your device, browser or payment eligibility.

All prices and transactions are displayed and processed in Australian Dollars (AUD).

 

2. Order Processing & Payment Authorization

Full payment must be completed at the time of purchase before any order is confirmed, processed, or shipped.

If a payment transaction fails or is declined, the order will not be fulfilled.

 

3. Pricing, Taxes & Fees

Prices listed on shiftactiveco.com are displayed in AUD and are subject to change without prior notice.

Any applicable sales taxes, duties, or shipping fees are calculated and clearly shown during checkout.

 

4. Data Security & Payment Safety

We use industry-standard SSL encryption and trusted payment gateways to protect your personal and financial details.

shiftactiveco.com does not store or have access to your full credit card numbers or raw payment data.

 

5. Refunds, Billing Disputes & Chargebacks

Refunds are issued according to our official Refund & Return Policy.

If you experience any billing discrepancies, please reach out to info@shiftactiveco.com directly so we can resolve the issue before you initiate a dispute.

Fraudulent or unauthorized chargebacks will be investigated and formally contested.

 

6. Fraud Prevention & Order Holds

We reserve the right to hold, cancel, or decline any order flagged for suspected fraud or unauthorized activity.

High-value or flagged orders may require additional identity verification prior to processing.

 

7. Policy Updates

We may update this policy from time to time. Changes will be published on this page with an updated revision date. Any changes will not retrospectively alter the terms of orders already accepted or limit customers' rights under Australian Consumer Law.

 

8. Contact Information

Store Address: 25 Dyer Street, Alexandra Hills QLD 4161, Australia

Store Email: info@shiftactiveco.com

Store Phone: (07) 3177 6391

Customer Service Hours: Monday-Friday: 9:00AM - 5:00PM (AEST)

We do our best to reply to your email within 1-2 business days.