Shipping policy
Last Updated: 12/10/2026
At Shift Active Co., we are committed to providing a clear, seamless shopping experience. We offer free shipping on all eligible orders with no minimum order requirement.
1. Shipping Destinations & Rates
Australia: Free shipping on all orders.
2. Order Processing & Delivery Timelines
- Processing & Handling Time: Orders are typically processed and prepared for dispatch within 1–2 business days (excluding weekends and public holidays).
- Transit Time: 6–8 business days.
- Estimated Delivery: 7–10 business days from the date your order is placed.
Note: Delivery dates are estimates and may be subject to carrier delays beyond our control.
3. Shipping Carriers
We work with third-party fulfilment partners and shipping carriers to deliver orders across Australia. The carrier may vary depending on the product and delivery location. Tracking details will be provided once your order has been dispatched.
4. Order Tracking & Delivery Support
Tracking: Once your order ships, you will receive an email confirmation with your tracking link. You can also monitor your shipment on our Order Tracking Page.
Delivery Issues: If your package is delayed, lost, or damaged in transit, please reach out to our support team immediately so we can assist you.
Contact Us
For additional questions, review our FAQ page or reach out directly:
Store Address: 25 Dyer Street, Alexandra Hills QLD 4161, Australia
Store Email: info@shiftactiveco.com
Store Phone: (07) 3177 6391
Customer Service Hours: Monday-Friday: 9:00AM - 5:00PM (AEST)
We do our best to reply to your email within 1-2 business days.
