FAQ

 

Welcome to our FAQ page. Here you will find answers to common questions about shipping, returns, order management, and more. If you need additional assistance, please reach out to our team.

Shipping & Delivery

How long will it take to receive my order?

Here's a breakdown of our shipping process:

• Processing & Handling Time: Orders are typically processed and prepared for dispatch within 1–2 business days (excluding weekends and public holidays).
• Transit Time: 6–8 business days.
• Estimated Delivery: 7–10 business days from the date your order is placed.

For complete details, view our Shipping Policy.

 

Do you offer free shipping?

Yes, we provide free shipping on all orders delivered within Australia. Check our Shipping Policy for regional details.

Do you ship internationally?

No. At this time, we ship exclusively within Australia.

How can I track my order?

Once your package ships, you can monitor its progress on our Track Your Order page.

 

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Orders, Cancellations & Bulk Purchasing

 

Can I cancel my order after it is placed?

Yes. We offer a 24-hour cancellation window. Please contact customer support immediately if you need to cancel an order.

Can I place a bulk order for my business or organization?

Yes, we accommodate bulk purchasing. Contact our customer support team directly to discuss pricing and arrangements.

 

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Returns, Exchanges & Warranties

 

What is your return policy?

We offer a simple, hassle-free return process. Read the full terms on our Refund Policy page.

How do I exchange a product?

Detailed instructions for exchanges are available in our Refund Policy.

When will I receive my refund after returning an item?

Once we receive and inspect your return, refunds are issued back to your original payment method within 7 business days, depending on your bank or card provider.

What if I receive a defective product?

If your product arrives faulty, damaged or not as described, please contact our customer support team with your order details and a description of the issue.

We'll assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement or refund. Your statutory consumer rights are not limited to 30 days.

Do you offer warranties or guarantees?

Yes. All products sold by Shift Active Co come with consumer guarantees under Australian Consumer Law. These guarantees cannot be excluded and are not limited to 30 days.

Depending on the product and nature of the issue, you may be entitled to a repair, replacement or refund. Please refer to our Refund Policy for further details.

 

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About Shift Active Co.

 

Where is Shift Active Co. located?

We are an Australian-based online business serving customers across Australia.

Do you have a physical store location? 

No, we operate strictly online. This allows us to offer a broader product selection and maintain competitive pricing.

 

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