Welcome to our FAQ page. Here you will find answers to common questions about shipping, returns, order management, and more. If you need additional assistance, please reach out to our team.
How long will it take to receive my order?
Handling Time: 1-2 business days
Transit Time: 6–8 business days
Total Estimated Delivery: 7–10 business days
For complete details, view our Shipping Policy.
Do you offer free shipping?
Yes, we provide free shipping on all orders delivered within Australia. Check our Shipping Policy for regional details.
Do you ship internationally?
No. At this time, we ship exclusively within Australia.
How can I track my order?
Once your package ships, you can monitor its progress on our Track Your Order page.
Can I cancel my order after it is placed?
Yes. We offer a 24-hour cancellation window. Please contact customer support immediately if you need to cancel an order.
Can I place a bulk order for my business or organization?
Yes, we accommodate bulk purchasing. Contact our customer support team directly to discuss pricing and arrangements.
What is your return policy?
We offer a simple, hassle-free return process. Read the full terms on our Refund Policy page.
How do I exchange a product?
Detailed instructions for exchanges are available in our Refund Policy.
When will I receive my refund after returning an item?
Once we receive and inspect your return, refunds are issued back to your original payment method within 7 business days, depending on your bank or card provider.
What if I receive a defective product?
If your item arrives defective, we will replace it free of charge. Please notify us within 30 days of delivery.
Do you offer warranties or guarantees?
Yes, all purchases come with a 30-day warranty. Review our Refund Policy for additional conditions
Where is Shift Active Co. located?
We are a an Australian-based online business serving customers across Australia.
Do you have a physical store location?
No, we operate strictly online. This allows us to offer a broader product selection and maintain competitive pricing.
Store Name: shiftactiveco.com
Store Address: 25 Dyer street, Alexandra Hills QLD 4161, Australia
Store Email: info@shiftactiveco.com
Store Phone: (07) 3177 6391
Customer Service Hours: Monday-Friday: 9:00AM - 5:00PM (AEST)
We do our best to reply to your email within 1-2 business days.
Store Address: 25 Dyer street, Alexandra Hills QLD 4161, Australia
Store Email: info@shiftactiveco.com
Store Phone: (07) 3177 6391
Customer Service Hours: Monday-Friday: 9:00AM - 5:00PM (AEST)
We do our best to reply to your email within 1-2 business days.
