Last Updated: 23/08/2026

We want every order from Shift Active Co. to meet your expectations. If something isn't right, our straightforward return process makes resolving issues simple.

 

Quick Reference Guide

• Return Window: 30 days from delivery
• Restocking Fee: $0.00
• Exchanges: Supported upon request
• Eligible Condition: Unused, in original packaging, with all tags attached

Order Cancellations You can cancel your order within 24 hours of purchase by emailing info@shiftactiveco.com with your order number.

Once this 24-hour window passes or the item enters processing, cancellation cannot be guaranteed. Orders that have already shipped cannot be canceled, but you may initiate a return upon receipt.

Returns & Eligibility You have 30 days from the date of delivery to request a return. To qualify, items must be:

• Completely unused and undamaged
• Sent back with all original tags, accessories, and packaging intact

Note: Certain items marked as non-returnable on their product page cannot be accepted for return due to health and safety regulations.

 

Return Shipping Costs

Reason for Return	Who Covers Shipping?	Details
Damaged, Defective, or Incorrect Item	Shift Active Co.	Free returns. We cover all costs to fix our error or carrier damage.
Buyer’s Remorse (Fit, preference, wrong size ordered)	Customer	You are responsible for return postage. Original shipping fees are non-refundable.

 

How to Request a Return

1. Submit Your Request: Email info@shiftactiveco.com with your order number and reason for return.
2. Pack the Item: Securely place the item, accessories, and documentation inside the original packaging.
3. Ship It Back: Follow the exact mailing instructions provided by our support team via email.

 

Refunds, Exchanges & Lost Shipments

• Refund Processing: Once we inspect and approve your returned item, your refund will be issued to your original payment method. Please allow up to 7 business days for processing through your financial institution.
• Exchanges: Need a different size or color? Email info@shiftactiveco.com, and we will walk you through swapping your item quickly.
• Missing Packages: If your order hasn't arrived by the expected date, contact us with your order number. If the carrier confirms the package is lost, we will promptly send a replacement or issue a full refund.

Policy Updates We reserve the right to modify this policy at any time. Updates take effect immediately upon posting to this page.

 

Contact Information

Store Address: 25 Dyer street, Alexandra Hills QLD 4161, Australia

Store Email: info@shiftactiveco.com

Store Phone: (07) 3177 6391

Customer Service Hours: Monday-Friday: 9:00AM - 5:00PM (AEST)

We do our best to reply to your email within 1-2 business days.